Salesforce Expertise
TekSmart offers expertise in your digital transformation journey leveraging Salesforce Platform. Our experienced team specialize in green field development aligning Salesforce best practices with client requirements. We also help increase increase ROI of existing applications with our support services. Our team of dedicated Certified Salesforce experts have a deep technical and functional understanding of the Salesforce platform that will help you with your digital transformation.
Salesforce Health Cloud
Salesforce Health Cloud is a leading technology solution in the healthcare industry. As the world's number one healthcare CRM, the features of the Salesforce health cloud are something you need to keep pace with today's healthcare needs. This flexible platform helps you have a 360-degree view of your patient data, enables you to create customized care plans, and builds a seamless communication channel for real-time patient coordination and engagement.
Many other features in the Salesforce health cloud are beneficial for a large and small biotech, pharma, and other companies associated with cell and gene therapy. Without an experienced health cloud implementation partner, sometimes it's difficult for you to tell what features and functionalities are suitable for your organization.
Our salesforce pros at TekSmart understands your unique needs in creating a scalable and integrated virtual patient care experience for your patients and hospitals through the Salesforce health cloud, one of the most prevalent CRM for healthcare. With years of experience working with this platform and in the healthcare domain, especially the cell and gene therapy segment, we deliver top-notch Salesforce solutions to all healthcare businesses worldwide.
Salesforce Field Service
Salesforce Service Cloud is a popular CRM software that makes every customer service experience effortless. This platform is enriched with self-service topics, key articles, and experts to support customer service agents to foster relationships with their customers across multiple channels and devices. The service cloud can listen and respond to customers across different social platforms and automatically route cases to the appropriate agent.
TekSmart has a team of Salesforce certified service cloud experts who can offer implementation and integration services of this platform in your business. We can optimally automate service processes, streamline workflows and configure Service cloud to find key articles, topics and experts to support customer service agents. With years of experience in Salesforce, our experts support you in each stage to ensure a perfect service cloud implementation with needed configuration, integration, and minimal customization. We help customers by leveraging the out of box features like auto assigned based on skills, AI powered next best action, enable Service Console to get to know more about customer, enable knowledge management, process automation for escalation and approvals, Self-Service communities.
We have a proven track record of implementing FSL for a variety of client needs, including:
- Employing a highly skilled and suitable workforce to serve on-site service requirements.
- Checking availability and scheduling multiple appointments on a 3rd party calendar in the healthcare industry.
- Scheduling appointment requests coming from patients requesting video calling with nurses.
Salesforce Service Cloud
Salesforce Service Cloud is a popular CRM software that makes every customer service experience effortless. This platform is enriched with self-service topics, key articles, and experts to support customer service agents to foster relationships with their customers across multiple channels and devices. The service cloud can listen and respond to customers across different social platforms and automatically route cases to the appropriate agent.
TekSmart has a team of Salesforce certified service cloud experts who can offer implementation and integration services of this platform in your business. We can optimally automate service processes, streamline workflows and configure Service cloud to find key articles, topics and experts to support customer service agents. With years of experience in Salesforce, our experts support you in each stage to ensure a perfect service cloud implementation with needed configuration, integration, and minimal customization. We help customers by leveraging the out of box features like auto assigned based on skills, AI powered next best action, enable Service Console to get to know more about customer, enable knowledge management, process automation for escalation and approvals, Self-Service communities.
Salesforce Sales Cloud
No matter the size of your company, all sales reps share one common goal — the desire to be a top performer. Salesforce Sales Cloud software features can help with that. With Sales Cloud, you can grow your accounts faster, find new customers faster, and close deals faster — from anywhere. Either you have a B2B or B2C business, the Salesforce sales cloud is designed for both. This fully customizable software by Salesforce helps you get all the customer information together in an integrated platform and allows your sales team to sell smarter and faster by centralizing customer information. You can track all your customer information and interaction through a single platform, nurture leads, accelerate productivity and make insightful decisions with the Salesforce sales cloud.
TekSmart helps your organization implement Salesforce sales cloud with minimal customization so that you can generate visualizations of your data, discover trends, and forecast your upcoming quarters. Our Salesforce certified professionals configure the Salesforce sales cloud according to your unique requirements to grow your business easier and faster. Our Salesforce-certified experts and developers have years of experience and in-depth knowledge in CRM and Salesforce solutions. We can help in delivering optimum outcomes by configuring and customizing your Salesforce sales cloud. We help customers to enable digital transformation to use Salesforce Sales cloud to integration with lead generation tools, auto assign leads, convert them at faster rate to help customers to fulfil their orders.
Salesforce Community Cloud
Salesforce Experience is a digital experience platform that helps companies quickly build connected digital experiences for their customers, partners and employees at scale. This platform helps organizations build stronger relationships with their customers and partners with a single source of truth. Experience Cloud enables companies to build content in one place and deliver it anywhere websites, portals, mobile apps and storefronts. Experience cloud enables collaboration among specific groups or organizations with a multi-tenant infrastructure.
TekSmart helps customers to succeed quickly and cost-effectively with the powerful features of the Salesforce Experience cloud. At TekSmart, we help you get the most user-centric and responsive design of the Salesforce Experience cloud. We have a team of experts who are specialized in building organization specific brands and themes. Whether it is Customer Communities or Partner Communities, we strive hard to implement your processes and functionality in an optimal way to maximize your ROI.
Salesforce Higher Education
HEDA is Salesforce’s Higher Education Data Architecture designed to configure Salesforce out of the box for Higher Education. The Salesforce higher education empowers an institution by creating a 360-degree view across the entire student lifecycle. This platform allows a higher educational institution to connect all their systems, data, and people to develop efficient communication for management, enrollment, fundraising, and other events.
TekSmart specializes in implementing HEDA model to create a connected campus experience. With our previous experience in implementing HEDA, we help streamline enrollment management, fundraising, marketing automation, alumni management, and personalized student experience by tailoring Salesforce for education as per your requirements. We create solutions to automate marketing, enrollment process, loan applications, reports, and many more operations that your institution requires. With millions of hours of Salesforce experience, we have successfully helped educational institutes of different sizes and types transform their businesses.